1. About Elevate

Elevate provides website design, website development, hosting, and limited website maintenance from Polokwane, Limpopo, for businesses across South Africa. Jackie Maake is the founder. Project questions can be sent through WhatsApp at 061 519 2976.

2. Your project agreement

The accepted quote, written scope, and these terms form the working agreement for the project. The quote should identify the selected plan, pages, content requirements, timing, price, and any separately quoted work. If project-specific written terms conflict with this general page, the project-specific terms apply to that project unless applicable law requires otherwise.

3. Website plans

Diagnostic includes one page, Activation up to four pages, and Dominance up to eight pages. Each package includes mobile-first design, a direct WhatsApp contact path, Google Business Profile setup and revisions before launch. Extra pages are R450 each. Activation and Dominance include Google Business Profile setup assistance where the business is eligible.

Elevate builds websites. Ongoing SEO, paid advertising, social media management, business email, domain fees, ecommerce, and custom web applications are not included unless separately confirmed in writing.

4. Payment

Once-off builds: a 50% deposit is required before work begins and the remaining 50% of the build price is due before the website is launched. The monthly plan (Host, Care or Grow) begins when the website goes live. Pay-monthly builds: the first month is paid before work starts and then by monthly debit order, for a minimum of 12 months. Extra pages are R450 each. Any different arrangement must be recorded in the accepted quote.

If a project is cancelled before completion, Elevate will account for work already completed and any non-recoverable project costs. Any refund or remaining amount will be handled according to the accepted agreement and applicable law.

5. Content supplied by the business

The business supplies accurate written content, service information, contact details, logos, and approved images. The business confirms that it owns this material or has permission to use it. The business remains responsible for factual claims, qualifications, prices, warranties, project descriptions, and other information it asks Elevate to publish.

The delivery period cannot start until Elevate has received the required deposit and complete usable content. Missing information, late responses, or replacement content can move the delivery date.

6. Delivery timing

The planned build period is 3 to 5 working days for Diagnostic, 7 to 10 working days for Activation, and 14 working days for Dominance. The period starts after the deposit and complete content are received. These periods cover the agreed initial build. Client delays, platform verification, new requirements, or circumstances outside Elevate’s reasonable control may change the completion date.

7. Review and revisions

Diagnostic and Activation include one revision round and Dominance includes two. The business should review the website on desktop and mobile and provide one collected list of changes. A revision corrects or refines the agreed website. New pages, new sections, replacement direction, new functionality, and repeated feedback rounds are additional work and require approval of a separate quote.

8. Hosting and domains

Website hosting is included while a monthly plan is active and paid. The .co.za domain is registered in the business’s name from day one, and renewal is managed on every monthly plan. Business email is not included.

Hosting and third-party infrastructure can occasionally experience interruptions. Elevate will take reasonable steps to restore a site issue within its control, but cannot guarantee uninterrupted operation of external networks, registrars, Google, WhatsApp, Cal.com, or other third-party services.

9. Monthly maintenance

Host includes hosting, SSL, backups, domain renewal and 1 small edit a month. Care includes 4 small edits, 2 Google Business Profile posts a month and a monthly report. Grow includes 6 small edits, weekly Google Business Profile posts, a monthly report with keyword and AI answer tracking, 1 new FAQ or service article a month, review request setup and 1 new page or section per quarter. Small edits cover reasonable changes to existing text, supplied images and contact details. Unused edits do not roll over.

Maintenance does not include a redesign, new pages, new sections, new functionality, emergency work caused by third parties, or work outside the website. Elevate will explain and quote additional work before starting it.

10. Cancellation

A monthly plan on a once-off build can be cancelled at any time by sending Elevate a clear written message. Pay-monthly builds have a minimum term of 12 months: cancelling before 12 months means paying the remaining build balance, or the website is taken offline. Hosting continues until the end of the paid billing period and then ends. If the account is fully paid, Elevate will provide one standard export of the completed website files so the business can arrange hosting elsewhere. Migration work for another platform or provider may require a separate quote.

Cancellation of the monthly service does not cancel unpaid build fees or approved additional work. Rights that apply under the Consumer Protection Act, the Electronic Communications and Transactions Act, or other applicable South African law remain unaffected where those laws apply.

11. Google Business Profile assistance

Activation and Dominance include assistance with setting up or correcting a Google Business Profile. The business must supply accurate information and complete any verification Google requires. Google controls eligibility, verification, suspension, display, and ranking. Elevate does not guarantee approval, a particular search position, enquiries, or revenue.

12. Approval and responsibility

The business reviews the website before launch and confirms that its information is accurate. Elevate will test the agreed pages and contact routes, but the business should also verify phone numbers, WhatsApp destinations, operating areas, prices, and other important details.

13. Intellectual property and website ownership

The business keeps ownership of material it supplied. After the full build price and any approved additional charges have been paid (on a pay-monthly build: after 12 payments, or when the build balance is settled early), the business owns the completed website design and project code created specifically for it. Elevate retains ownership of its pre-existing tools, reusable methods, and general development methods. Open-source software and third-party assets remain subject to their original licences. Elevate will provide a standard website-file export on request when the account is fully paid.

14. Outcomes and liability

A website can improve clarity and make contact easier, but Elevate does not guarantee enquiries, sales, revenue, search placement, or a specific business result. To the extent permitted by applicable law, each party remains responsible for direct loss caused by its own breach, negligence, unlawful conduct, or inaccurate supplied information.

15. Automated website review

The public website review checks a limited set of signals visible on a submitted public page. Its scores and findings are preliminary, may be incomplete, and are not legal, security, accessibility, or ranking certifications. Only submit a website you own or are authorised to review. Elevate does not use this tool to bypass access controls or change the submitted website.

16. Privacy and communication

Website enquiries can use the website brief, WhatsApp, or Cal.com. How information is handled is described in the privacy notice. Project decisions and approvals should be recorded in writing so both parties have a clear record.

17. Changes and questions

Elevate may update these general terms when the service changes. The version accepted for an existing project remains subject to that project’s written agreement. Ask for clarification before paying the deposit if any scope, charge, responsibility, or cancellation term is unclear.

Clear terms for building and hosting your website.